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Learn such easier-said-than-done skills as: Influence through Listening: using listening to motivate and build commitment; Targeted Interviewing: clarifying what you need most in an employee, and assessing how each candidate fills those needs; Hiring for Keeps: getting employees started off on the right foot, so that they’re committed and contributing as quickly as possible; Feedback for Action: discovering the strengths and Achilles’ heels of individual employees, and giving feedback that will help them improve without discouraging them; Delegating that Sticks: giving employees more responsibility – and feeling confident they’ll succeed; Firing with Integrity: how to let someone go without damaging them, yourself or the company. |


